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Forum Discussion
Can't see or download larger file
Hi there,
a friend sent me a link to a dropbox, with one 10 gb file.
Unfortunately I can't preview the file and when I click download, nothing happens.
Not even a window pops up, where it says that it doesn't work. No reason or anything.
It just shows this window:
5 Replies
- Jay
Dropbox Community Moderator
Hi Gwallash, thanks for bringing this to our attention.
Could you try switching browsers to see if this helps with the download?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Keep me updated with any progress!
- Hi there,
thanks for the quick response.
I already cleared the cache, used incognito mode and also used 2 different browsers. Nothing works.
It’s still just the screen with no preview and also the buttons don’t work, as it doesn’t let me download any file.. - Jay
Are you using a mobile or desktop device? Are you able to download the file on another device?
I used both, phone and laptop and both doesn't work..
- Jay
Are you on a stable network or WiFi connection? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Are you able to download the file from a different network entirely?
