We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Can't watch videos from my computer when uploaded from my phone to a shared folder.
I have a shared folder with my business partner that we upload videos of property walkthroughs in. We can watch these videos from our phone, but when we try to open them up a computer the audio will play but the screen is black. Is anybody else dealing with this issue and know what the fix is?
5 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
Hey Johnathant77, I'd be happy to help!
Is it safe to assume that you're opening these files from our desktop app, locally on the device?
Also, what file types are we talking about here? Can you try to preview the files using our website, and let me know what happens then?
Keep me posted, and we'll take it from there!
So I just tried opening them through the website and it worked so we will just do that from now on. I am not sure the video type, whatever a new iphone would take and upload from the app. I just cannot open it up from my files on my laptop where it plays through the media player. However with it working on the website I will just open it that way in the future now
- Megan
Hello, I have a similar problem.
I can watch video from Iphone but from the mac. I am not entering from the app, but from a direck link.
Videos are mostly mp4
Can you please help me?
- Hannah
Hey Clementina77, sorry to hear that.
Can you let us know exactly what the issue is?
What do you see when you open the link on your computer? A screenshot would be helpful, if you can send one as well.
Have you tried opening the link from a different browser or private browsing window, to see if that helps?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
