Comments not showing on files that were stored in my Dropbox Vault

Hey Sw_ , thanks for your post.

Can you please clarify if you're specifically referring to files in your Vault?

Keep in mind that from March 4th, 2025, your Dropbox Vault folder should have been automatically converted into a regular Dropbox folder that doesn’t require a PIN to open, as the feature has been deprecated.

Is this the behavior you see on your end?

Let me know and we'll go from there.

Sw_ wrote:

All files in my Vault show last updated on March 5, 2025, which I haven’t touched.

That's likely a result of the Vault feature being discontinued on March 4th. Your Vault folder was converted into a regular Dropbox folder.

• https://help.dropbox.com/security/dropbox-vault

Hi Hannah,

Thanks for your response.

Yes, I’m referring to the files in my Vault. Since the conversion, all my files no longer contain the comments that were previously there. I’m assuming something went wrong during the Vault’s deprecation.

How can I retrieve this information?

Thanks for the info, Rich.

I would have moved the files if I had known. I understand these transitions can sometimes cause glitches. Please let me know if others have reported similar issues and if there’s any way to recover the comments. These notes were important.

Hey Sw_ - thanks for the additional information there and not that  we don't  have any similar reports on the Community lately. 

That said, if you can confirm that the comments on the files haven't been resolved or deleted, may we reach out via email to have a further look internally?