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Sw_'s avatar
Sw_
Explorer | Level 4
31 days ago

Comments not showing on files that were stored in my Dropbox Vault

Hi,

I'm missing all comments from my Dropbox files, and I need urgent help. Here's what I’ve noticed:

  • All files in my Vault show last updated on March 5, 2025, which I haven’t touched.
  • I’ve already:
    • Reinstalled the app on my iPhone
    • Logged in via desktop
    • Cleared browser history/cache
    • Restarted Iphone 
  • This happened once before and resolved on its own, but I don’t have time to wait.
  • Concerned why this is occurring, could this be due to a Dropbox update or possible account breach.

Has anyone else seen this? I need a resolution ASAP.

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey Sw_ , thanks for your post.

    Can you please clarify if you're specifically referring to files in your Vault?

    Keep in mind that from March 4th, 2025, your Dropbox Vault folder should have been automatically converted into a regular Dropbox folder that doesn’t require a PIN to open, as the feature has been deprecated.

    Is this the behavior you see on your end?

    Let me know and we'll go from there.

    • Sw_'s avatar
      Sw_
      Explorer | Level 4

      Hi Hannah,

      Thanks for your response.

      Yes, I’m referring to the files in my Vault. Since the conversion, all my files no longer contain the comments that were previously there. I’m assuming something went wrong during the Vault’s deprecation.

      How can I retrieve this information?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Sw_ wrote:

    All files in my Vault show last updated on March 5, 2025, which I haven’t touched.

    That's likely a result of the Vault feature being discontinued on March 4th. Your Vault folder was converted into a regular Dropbox folder.

    • Sw_'s avatar
      Sw_
      Explorer | Level 4

      Thanks for the info, Rich.

      I would have moved the files if I had known. I understand these transitions can sometimes cause glitches. Please let me know if others have reported similar issues and if there’s any way to recover the comments. These notes were important.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey Sw_ - thanks for the additional information there and not that  we don't  have any similar reports on the Community lately. 

        That said, if you can confirm that the comments on the files haven't been resolved or deleted, may we reach out via email to have a further look internally? 

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