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Forum Discussion
Comments not showing on files that were stored in my Dropbox Vault
Hi,
I'm missing all comments from my Dropbox files, and I need urgent help. Here's what I’ve noticed:
- All files in my Vault show last updated on March 5, 2025, which I haven’t touched.
- I’ve already:
- Reinstalled the app on my iPhone
- Logged in via desktop
- Cleared browser history/cache
- Restarted Iphone
- This happened once before and resolved on its own, but I don’t have time to wait.
- Concerned why this is occurring, could this be due to a Dropbox update or possible account breach.
Has anyone else seen this? I need a resolution ASAP.
5 Replies
- Hannah
Dropbox Staff
Hey Sw_ , thanks for your post.
Can you please clarify if you're specifically referring to files in your Vault?
Keep in mind that from March 4th, 2025, your Dropbox Vault folder should have been automatically converted into a regular Dropbox folder that doesn’t require a PIN to open, as the feature has been deprecated.
Is this the behavior you see on your end?
Let me know and we'll go from there.
Hi Hannah,
Thanks for your response.
Yes, I’m referring to the files in my Vault. Since the conversion, all my files no longer contain the comments that were previously there. I’m assuming something went wrong during the Vault’s deprecation.
How can I retrieve this information?
- Rich
Super User II
All files in my Vault show last updated on March 5, 2025, which I haven’t touched.
That's likely a result of the Vault feature being discontinued on March 4th. Your Vault folder was converted into a regular Dropbox folder.
Thanks for the info, Rich.
I would have moved the files if I had known. I understand these transitions can sometimes cause glitches. Please let me know if others have reported similar issues and if there’s any way to recover the comments. These notes were important.
- Walter
