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mharpsnz's avatar
mharpsnz
Helpful | Level 6
3 months ago

'Couldn't load - Something went wrong at our end' error when trying to preview my photos

Morning,

I am unable to view/preview any uploaded photos using Dropbox on my desktop browser. No thumbnail previews are displayed and when I open the photo, I am displayed the "Couldn't load - Something went wrong at our end" message.

I tried creating a new folder and added a new photo to it with the same result. I downloaded one of the previous photos and was able to view the image successfully on several applications on my laptop.

Using an Apple Macbook Pro iOS Sequoia 15.4.1 and am using a Free Account with 290MB used of the 2GB space.

What's up guys?

Error Messages
Preview
Web

11 Replies

  • ehwang90's avatar
    ehwang90
    New member | Level 2
    3 months ago

    Same here - I contacted via chat and was escalated. Both my phone and desktop are wiped - I can't access anything and the photos specifically "disappeared".

  • ehwang90's avatar
    ehwang90
    New member | Level 2
    3 months ago


    Walter​ - While not directed at me, hoping this may help: I have personally cleared cache, ensured latest browser version, and tried two desktops. Issue persists on mobile app.  Browsers are edge and chrome. 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    I see, thanks for the additional information ehwang90 - could you also share your ticket number so that we can locate it in our system as well? 

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