Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
somerandomname
4 months agoNew member | Level 2
Disable banners and popups for shared folders
Hello, I am a new Dropbox Professional customer and I am sharing files with my customers to view or download from the web browser. When they click the link to the shared folder, which I am sending in email or text messages, depending on whether they are on a mobile device or a computer web browser there are several annoying banners and popups that I want to disable. Every one of these is annoying at best, and frustrating or confusing at worst for my customers.
Computer web browser:
- Sign in with Google popup (I do not want my customers to have to sign in at all)
- Cookies popup (resigned to the idea that this cannot be avoided, unfortunately, but hopeful)
- Want to do more with it banners (recurring blue banners encouraging customers to log in or sign up, I do not want or need them)
- Download popup to log in or sign up (I just want them to be able to download their files)
Mobile device web browser:
- "Open" banner to open installed app (assume this cant be changed but I would rather not have it, this seems appear on EVERY page once they are into the shared folder)
- Cookies popup (resigned to the idea that this cannot be avoided, unfortunately, but hopeful)
- First page asking to Open in App or Open in Browser (also assume this cant be changed, but I want it to just open in the browser without the question)
- Sign in with Google popup (I do not want my customers to have to sign in at all)
- Browse files faster in the Dropbox app banner (recurring blue banners encouraging customers to log in or sign up, I do not want or need them)
How can I make it so that there is a frictionless experience for my customers, where they click the link and they are taken to the shared folder webpage to view or download their files? It seems that with a paid account I should be able to disable some if not all of these. Otherwise, I am having to write instructions for my customers helping them to get past all these things and hope that they do not get frustrated or confused and complain.
2 Replies
Replies have been turned off for this discussion
- Mark4 months ago
Super User II
There are no ways to change these settings I'm afraid.
However, if you want to force a download you could try looking at this article to see if that helps?
- Walter4 months ago
Dropbox Community Moderator
And to add what Mark mentioned, maybe you'd be better off using the Dropbox Transfer feature instead of shared links and/or folders somerandomname
I'm just saying that because you mentioned that you want your customer to view and/or download their files only.
Keep us posted anyhow!
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!