We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

l6productions's avatar
l6productions
New member | Level 2
3 years ago

Download fail

Trying to download a video file 98GB. It stops at 38GB and fails.

I have high speed no internet issues, never had this problem with other services.

Help

Thanks

Download

3 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi there l6productions, sorry to hear you're having issues with this.

     

    Could you please clear your browser's cache or try another browser, preferably with no extensions or plugins running and let us know if you get the same results?

     

    If you do, I'd appreciate a screenshot of the error you get too.

     

    Thanks!

  • l6productions's avatar
    l6productions
    New member | Level 2
    3 years ago

    I'm not getting an error, it's saying the file was downloaded, when it was only partially downloaded. Your chat support is terrible., 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi l6productions, could you clarify what you meant when you say the download fails at 38 GB, but also says it was downloaded fully?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!