Forum Discussion

Humbug's avatar
Humbug
New member | Level 2
2 years ago

Download Failure of large file using Firefox

I upgraded to a Pro account and am experiencing the repeated failure to download a 36 gb file.

Dialog about this problem implies Dropbox has solved it. Why is the problem still recurring?

Using a Mac with plenty of memory and Firefox browser. Thank you for your support. Humbug

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1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for bringing this to our attention, Humbug.

     

    Does this issue persist on a private browsing window as well?

     

    Can you also try a different browser altogether, to see if that helps?

     

    Keep me posted.

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