Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

KaceyEPA's avatar
KaceyEPA
New member | Level 2
2 years ago

Dropbox won't download my file - stuck in 'in queue'

Hi,

when I try to upload a document, It goes into 'in queue' and never moves. There is no error message and the document never is uploaded.

 

I have tried in different browsers, cleared caches.. everything i can think of.

 

The members associated with my dropbox through the same account are facing the same issue.

 

Can anyone help please?

 

 

Download
Web

3 Replies

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KaceyEPA, welcome to our Community! 

     

    Just to clarify, do you try to download, or upload a file? I got confused there, because the title mentioned "download" but then you explained that you try to "upload". 

     

    Also, which platform do you use? It sounds like you're using our website, is that right? 

     

    How big is this file in the first place?

     

    Let me know more, and we'll take it from there, Kacey!

  • KaceyEPA's avatar
    KaceyEPA
    New member | Level 2
    2 years ago

    Hi Megan, I am trying to 'upload' using the website 🙂 

     

    standard pdf files about 188kb. 

     

     

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey KaceyEPA, sorry to jump in here.

     

    Is it possible that you have some kind of security service, like a VPN, firewall or antivirus that might be causing this issue?

     

    Can you temporarily disable them or whitelist Dropbox on them, to see if that helps?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!