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jmsgrime's avatar
jmsgrime
Helpful | Level 5
2 months ago
Solved

How can I open a folder directly in the Admin Console from the All files tab?

Please add a button to the standard Dropbox folder view on the website to open that folder in the admin console. It's annoying when you get sent a link to a folder that someone needs changes made in - such as permissions - and you have to open the admin console and navigate click-by-click to that location. Would be much more convenient if there was an option to open the folder you're looking at in the admin console instead.

  • Thanks for your suggestion, jmsgrime! Hope you’re doing well. 

    When saying “standard Dropbox folder view”, are you referring to the All files page on www.dropbox.com? 

    If yes, can you click on the button with the 3 dots on the right side of the folder you’d like to see in Admin Console and let me know if you still can’t see an option to open it there directly? Please send me a screenshot of the options you see, as well. 

    Of course, if you wanted a different feature and I misunderstood something, please let me know. 

    Give me a nudge, once you have more details.

3 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Thanks for your suggestion, jmsgrime! Hope you’re doing well. 

    When saying “standard Dropbox folder view”, are you referring to the All files page on www.dropbox.com? 

    If yes, can you click on the button with the 3 dots on the right side of the folder you’d like to see in Admin Console and let me know if you still can’t see an option to open it there directly? Please send me a screenshot of the options you see, as well. 

    Of course, if you wanted a different feature and I misunderstood something, please let me know. 

    Give me a nudge, once you have more details.

  • jmsgrime's avatar
    jmsgrime
    Helpful | Level 5
    2 months ago

    Thanks for the reply - I was using the cog from within a folder before, thinking it would have the same options as the 3-dot menu on the same folder from the previous node in the file path, which seems untrue. I can see now that some folders do have that option in the 3-dot menu:

    However I noticed some do not:

    It seems none of the root-level folders have the option, which is fine because they're easy to nav to anyway. I think there were some non-root folders that didn't have the option, but I got sidetracked by other tasks since testing this morning and now I can't find any subfolders that don't have the option, so I could be mistaken on that bit.

    Seeing as I can't find any folders now that would be a hassle to nav to and don't have the option, happy for you to mark this as resolved if you're not aware of any subfolders that wouldn't have the option. Thanks for showing me where to go!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hey jmsgrime! Let me jump in here too.

    What you described sounds like expected behavior.

    In any case, rour insight has been shared with our Team. It's helping shape how we improve.

    Thank you for pointing it out. I'll forward your feedback to the appropriate areas so we can continue to grow.

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