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Andrewecir's avatar
Andrewecir
New member | Level 2
2 years ago

How often does the family folder update and why can I not see videos members placed in there?

I have added 2 members to my family folder. But cannot see any files. They place in that folder. How often does the family folder update and why can I not see videos those members place in the folder?

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    It should be instant but they need to have accepted the family folder invites etc. 

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