We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Toast_is_nice's avatar
Toast_is_nice
Explorer | Level 3
2 years ago

I can't download a folder from the web browser (both Chrome and Firefox fail)

I haven't used Dropbox in a while but it seems irretrievably broken. I am simply trying to download a folder, it's not very big -- less than a gig -- and it simply won't download no matter which download button or menu item I try, just.wont.do.it. the whole UI is a complete mess, it used to be very simple and it used to work. Anyway, any solutions for this? On a Mac running Ventura 13.6.7, Chrome and Firefox are both fully updated. Thanks.

Download
Web

1 Reply

Replies have been turned off for this discussion
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Welcome to our forum, Toast_is_nice.

     

    Have you tested this via incognito mode, as well? Please also make sure to clear the cache of your browser(s) and give it one more try.

     

    Also, when downloading the folder, do you receive any errors or are you clicking on the “Download” button and nothing happens at all?

     

    Ping me, when you’ve got more info.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!