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Stefan Smolovic's avatar
Stefan Smolovic
New member | Level 1
12 months ago

I can't download my files from Dropbox

Hello, I can't download files I have on Dropbox - videos, photos, documents etc. Can someone help me?

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2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hi Stefan Smolovic, thanks for bringing this to our attention.

     

    What error are you getting when downloading the files from the Dropbox site?

     

    Could you try switching browsers to see if this helps?

     

    Keep me updated with any progress!

  • Theresa's avatar
    Theresa
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hi Stefan Smolovic , and welcome to the Dropbox Community 😊.

    I’m Theresa, a Community Manager here at Dropbox HQ 👩‍💻 🏢. I just wanted to check in and see if your issue has been resolved. Is everything working smoothly now? 🤔💡

    If there’s anything else you need help with, feel free to let me know, sure I’m here to help 💌 🤗

    T 😸(Dropbox Community Manager)

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