Forum Discussion

v1ta's avatar
v1ta
New member | Level 2
2 years ago

I cant load this file type, I get an error message saying it's unsupported

I can't open my files. The app just says 'can't load this file type. This file type is unsupported here' and so on. I've already tried everything. What do i have to do now?

Download
View

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi v1ta, thanks for messaging the Community.

     

    What type of files are you trying to open? 

     

    Is this on the Dropbox site or on your desktop machine?

     

    This will help me to assist further!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!