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Solved
I can't see my files when I log in to the Dropbox website
I can log in to dropbox.com. I pay monthly. I cannot see a single file or folder on dropbox.com. I need to see them because I have some folders that are online only and do live on my harddrive. has anyone found a fix? The chat is a joke and doesn't help and apparently I'm not paying enough for an email or phone call support (outrageous). I hope you users of dropbox can help. thanks so much.
Hannah - can't thank you enough. My computer was auto logging me in with the wrong email. When I used the correct one, I now see my files. I don't know how the change happened but I'm glad its resolved. Thanks again.
5 Replies
- Hannah
Dropbox Staff
Hannah- I see it says basic 2G and it asks if I want to upgrade. Is there a way to figure out where my paid account is? The bill is on my credit card every month and I used to be able to see my files on dropbox.com but all of a sudden it looked different and I had no files. I'll take any help you can offer. Thanks so much. Rachel
Hannah - can't thank you enough. My computer was auto logging me in with the wrong email. When I used the correct one, I now see my files. I don't know how the change happened but I'm glad its resolved. Thanks again.
- T_theresa_A
Community Manager
Hi rwhaley and welcome to the Dropbox Community 🎉. I’m so glad to hear you’re finally able to log into your desired Dropbox account 🙌.
By the way, my name is Theresa, and you might see me popping up around the Community 👩💻. I absolutely love hearing from our members and learning how they use Dropbox in their daily lives 💙
If you're open to sharing, I’d love to hear how you use Dropbox 💡. Who knows, you might inspire some helpful tips we can share with others or even spark ideas to pass along to our internal team! 🤗
T 😺 (Dropbox Community Manager)
