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rosedraws's avatar
rosedraws
New member | Level 2
7 months ago
Solved

I have no thumbnails of local images on my Mac

I have synced folders with hundreds of images.  It's essential to be able to view the thumbnails.  When I moved to a new laptop (mac), I now can not make the thumbnails show, it's just the generic icon. 

This is not a problem with my finder, all local items have thumbnails.  This is not a problem on my previous computer (using the same OS).

I have selected all items and made them "available offline" which got rid of the grey clouds, but still no thumbnails.

HELP!!!!

desktop
Mac
Preview
  • Jay's avatar
    Jay
    7 months ago

    Hi rosedraws, thanks for bringing this to our attention.

     

    What version of Mac OS and the Dropbox desktop application are you running?

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

5 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi rosedraws, thanks for bringing this to our attention.

     

    What version of Mac OS and the Dropbox desktop application are you running?

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

  • rosedraws's avatar
    rosedraws
    New member | Level 2
    7 months ago

    It's the latest, updated Sequoia OS.  I just downloaded and installed Dropbox this morning.  I'll try the link anyway.

  • rosedraws's avatar
    rosedraws
    New member | Level 2
    7 months ago

    That re-download fixed it.  Seems like a problem with the delivery system that the first download didn't work, but I'm glad it's fixed, thank you!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    No worries, glad to have helped out. Enjoy the rest of your week!

  • T_theresa_A's avatar
    T_theresa_A
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi rosedraws ,  I am glad to see you got your issue resolved with a re-download. 

    I’d love to hear how you use Dropbox. If you’re open to sharing, I’m all ears 👩‍💻.

    I’m always curious to learn about different workflows, and who knows, we may have some tips to share with you or maybe inspire suggestions that we can bring to our internal team. 

    T 😸(Dropbox Community Manager)

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