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eclark53's avatar
eclark53
New member | Level 2
10 months ago

I need to download my files but getting an error that the files cannot be accessed

I am very disappointed with my Dropbox experience.  Firstly, I had multiple files that the system could not access which to download which negated the entire purpose of having files stored on a cloud drive.  What good is cloud storage if you cannot access the files when needed.  I get error 0x80070780 far too many times.  As a result, I just want to move on to another cloud  storage company.  Don't know what the issue is with Dropbox, but I do no have time to wait around for you to discover why certain files are inaccessible.   

I need to download every files from your server.  How is this possible when I get the error saying that the file cannot be accessed,  So, I am in a bind with defective cloud storage.  I cannot accessthe files when needed and I cannot download all my data to facilitate a move to another cloud storage company that perhaps does not have these problems.

I have 1.63 TB of data on your server that I need to download ASAP, like Yesterday. Please help me so that I can move on and not disquiet you anymore.

Please help!

1 Reply

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    10 months ago
    eclark53 wrote:

    What good is cloud storage if you cannot access the files when needed. I get error 0x80070780 far too many times.

    That's a Windows error; not from Dropbox. It sounds like your files were marked as Online-only. Did you mark them as Available Offline before trying to open them, so Dropbox could download them back to your computer?

    eclark53 wrote:

    I need to download every files from your server. How is this possible when I get the error saying that the file cannot be accessed

    Mark the files as Available Offline so Dropbox can download them back to your computer, and then move them out of the Dropbox folder.

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