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Images not downloading as transparent PNGs on the mobile app
for some reason, my transparent pngs aren't downloading or displaying as transparent on the mobile app and the mobile app only. this wasn't a problem before as i was able to save and view images with transparency on it before. this is not a problem on any of my pcs. anyone know a work around so i can get transparent images on my phone again? my phone supports transparent images as transparent pngs i download off google stay transparent
5 Replies
iphone 6s+, ios 15.6.1. i'm downloading the images via the most recent version of the dropbox app by clicking " save image " from the dropdown. like i said, this is a new problem as i've been able to save any kind of transparent image this way before.
- Megan
Dropbox Community Moderator
Hey maoritsu, when did you first notice this behavior?
If you choose to make the file available offline and then download it, does that make a difference?
it started in april of this year and at first i thought it was just a glitch and didn't think anything of it. i tried as you suggested making the file offline and then downloading it but that didn't do anything
