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My photos won't open on Dropbox
I have used DropBox for many years but haven't used it the last year+. I have photo files in my computer that I have uploaded from my C drive and from my icloud but neither will allow the photos to open in DropBox. I'm not sure what's up. The .jpg files are over 100MB each.
And I need to use DropBox to share these photos to customers.
Thanks for the image. 26424 x 32766 is actually 865808784 pixels, or 865 megapixels, meaning that the images are extremely large, and would likely not be available to preview on the Dropbox site.
9 Replies
- Jay
Dropbox Community Moderator
Hi ocoulson, thanks for bringing this to our attention.
What error do you get when attempting to preview the images on the Dropbox site?
As you said that the JPG files are over 100 MB each, it might not be possible to preview the images on the site as mentioned in this article.
Any other info or screenshots would be helpful.
I had red where jpg files over 100 MB are not able to be previewed, but even when I try to open the file to see it, I get the same notifications. I even tried loading a smaller one that was only 36 MB, but it would not show a review nor would it open either.
DropBox has been wonderful for me for so many years, so I realize that I am doing something wrong, but I cannot figure this out.
- Jay
Aside from the 100 MB limit, are the images greater than 50 megapixels in size?
When you download the images to your computer, can they be previewed normally?
Here are the width and height of one of them I'm toying aroud with that will not open.
Also, I uploaded a couple of former pics that were very small photos and they instantly opened in DropBox.
I also changed the .JPEG file to a .JPG but it still would not open on DropBox.
DropBox always opened my hundreds of files in the past when i used it and it opened all of my created videos back then.
I'm just stuck of not getting to get any of me new stuff opened so I may unfortunately have to use something besides DropBox but I have loved DropBox for so long.
- Jay
Thanks for the image. 26424 x 32766 is actually 865808784 pixels, or 865 megapixels, meaning that the images are extremely large, and would likely not be available to preview on the Dropbox site.
Great info. Thank you so much! DropBox is still great for me to use but now I have that part figured out.
I am just looking for the simplest ways to share these to customers so I was trying my DropBox account.
- Jay
No worries, glad to have helped clarify this matter.
If you have any further questions in the future, please let us know!
