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Forum Discussion

deewheeler7's avatar
deewheeler7
Explorer | Level 3
11 months ago

My Video Only Plays Sound With No Picture

It was working great & now it sends the sound only.  The Video doesn't show up.  What can I do?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Thanks for posting this here, deewheeler7

     

    Which Dropbox platform are you experiencing this on? 

     

    Feel free to send me a screenshot of what you see too, and I’ll take a look.

     

    Keep me in the loop.

    • deewheeler7's avatar
      deewheeler7
      Explorer | Level 3

      My MacBook Air is what I'm using.  I transfer the video, but there is sound with no picture.  It used to work great.  What can I adjust to make it work?  I would rather speak to a person.  My number is [email removed as per Community Guidelines]

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey deewheeler7, how exactly did you transfer the video?

         

        Did you use the desktop app, to sync it from the website locally to the device, or by downloading it from your account online? 

         

        Also, keep in mind that you can see your Support options by visiting this page. 

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