Network error downloading large files with Dropbox Transfer

Hey benedicttwl - thanks for flagging this with us. 

Are you getting this error when accessing the transfer or only when trying to download the files?

Just to make sure we're on the same page, can you check with your client if the transfer is still up and running normally?

If it is indeed and you're still getting the same error, I'd appreciate a full-page screenshot so that we can have a better visual too.

Thanks!

Hi Walter , thanks for responding. I can click on the client's sharing link and access the site. I can see the files, but I cannot click on any of them. See the screenshot below, 

The following pop-up appears no matter which button I click: 

The blacked out section is my work email address (I can't change this, so it's probably fixed by the client). 

After I input my correct email password, then this error pops up: 

I've tried both the 'Sign in' and 'Sign in with Microsoft' (my email provider) but the same error message appears. 

Thanks for the screenshots benedicttwl - much appreciated.

Can you maybe try using another network or device and let me know if you get the same error? 

Hi Walter, yes, I've tried multiple networks and multiple devices, including on mobile. 

I'm using a MacBook, if that's relevant. 

I see, thanks for letting me know benedicttwl 

Can you also clarify if your client is using an individual Dropbox account or a team one?  When you say the transfer is 'protected' can you elaborate a tad on that too?  

I'll check with the client. 

Regarding 'protection', I'm quoting my client: 
"Our files are protected against unauthorized access, In order to access them kindly input your correct email credentials, it will connect to your email provider through a secured IMAP channel to authorize your file download."

Hey benedicttwl, I’d like to clarify one more thing. If you sign in to your Dropbox account on your browser and then, open the link you received by your client, are you still being asked to log in to Dropbox? 

If you are, can you please double check the URL of the Transfer link you received to make sure it starts with www.dropbox.com/transfer/?

Hi Nancy , yes. Even if I am signed in to my Dropbox account on my browser, and then open the link I received, I'm still asked to log in to Dropbox. 

The URL of the Transfer link is not www.dropbox.com/transfer/?

It's a glitch.me link. I checked the URL using URLVOID and CloudFlare Radar and both tools didn't raise any red flags. 

Thanks for clarifying, benedicttwl! Please keep in mind that official Dropbox Transfer links should have the URL I mentioned above. Can you please contact your client directly and ask them about the exact steps they followed to generate this link? I’m also including the steps on how to create a Dropbox Transfer here.

Other than that, since you clicked on a link that doesn’t seem to be generated by Dropbox directly, I’d suggest resetting your Dropbox password in the meantime. 

Let me know once you have more updates from your client.

Hi Nancy​ , 

Adding an update to this. Turns out this was a phishing link. I received another such email a few days ago. Similar download link (glitch.me) and when I replied saying that I can't download the files and requested an official Dropbox link, the sender replied with this: 

"Our files are protected against unauthorized access, In order to access them kindly input your correct email credentials, it will connect to your email provider through a secured IMAP channel to authorize your file download."

The same reply as my 'client' in the case above. 

Leaving this here to raise awareness. It was hard for me to find information about this phising scam on Google. 

Thanks for your patience and help earlier.