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Aroberts 's avatar
Aroberts
New member | Level 2
2 years ago

Not able to SAVE videos to phone

I am getting a message error that I can't save but I have enough storage on Dropbox and on phone. Anyone else had this problem?
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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi aroberts , let's jump right into this! 

     

    Can you clarify the exact error message along with your device's OS, please? 

     

    Does this happen with all of your files, or only some of them?

     

    Let me know more!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey aroberts , would you mind sharing some more info on this with me?

         

        I'd love a screenshot of the error message if you can.

         

        Have you tried uninstalling, then re-installing the app at all? 

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