Forum Discussion

Steve_H's avatar
Steve_H
Explorer | Level 3
9 months ago

Not overwriting files anymore

I recently installed Dropbox on a new machine and now whenever I download a file from Dropbox onto my PC, instead of overwriting the existing file, it appends (1) to the file name instead and retains the older file.

This hugely annoying and runs counter to what I need Dropbox to do.

I can't see any option to turn this off.

Any ideas?

Thanks

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Steve_H - sorry to hear you're having issues with this.

    I'm not sure why you'd need to download the file if you have the Dropbox desktop app installed on your computer, but can you please walk us through the exact steps you take to do this and send us a screenshot so that we can have a visual too?

    Thanks!

  • Steve_H's avatar
    Steve_H
    Explorer | Level 3
    9 months ago

    I save a Word doc to dropbox on one machine and then download it on another to replace an older version of the file

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Are you downloading the file manually to your computer, or are you having the file sync from the Dropbox desktop application to your Dropbox folder?

  • Steve_H's avatar
    Steve_H
    Explorer | Level 3
    9 months ago

    Downloading manually. It used to overwrite, but now it doesn't

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    If you're downloading manually from the site, then it would be related to how your browser is saving the file, and wouldn't be related to Dropbox.

    Have you tried changing your downloading settings for your browser to see if this helps?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!