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Calam's avatar
Calam
New member | Level 2
10 months ago

Searching keyword terms on the website and getting no results

I am hoping to migrate to Dropbox from Canto, but one of the few important features I need is the ability to search by tags. I don't see any simple way of creating tags en masse with an import, but the files exported all have tags showing in the file keywords.

I figured I could then just search for a keyword, so I went with "stand against" - a term I have on a few hundred files. The screenshot below is a file with that shown in the keywords.

Here is me searching that term:

There are no filters at all, just one term. 
I tried quotes around the term(s), and used several other keywords as well. I haven't been able to get any result searching for keywords listed in my file details.

Are keywords not a searchable field? The Dropbox helpdoc titled "How to search your Dropbox files" at /view-edit/search says it is, but I'm not seeing that in reality. Is there something I'm doing wrong here? Is there perhaps another way to better tag photos on an import (from Canto)? 

I'm doing this on dropbox.com / via chrome and firefox on windows.

3 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Calam - thanks for joining our Community and sorry to hear you're having issues with this.

    Can you clarify if the term you're searching for is part of the file names or included as a tag in the metadata of the files perhaps?

    Have you tried adding a Dropbox tag and searching for them afterwards? 

    Let us know more and we'll take it from there. 

  • Calam's avatar
    Calam
    New member | Level 2
    10 months ago

    The above screenshots show me typing two words that together make a keyword. Not sure how I could clarify what I did more. I also tried just individual single words "stand" and "against", and I tried several other keywords, like City and State names associated. I used two browsers. I tried your app. Identical failed results in every instance.

    Tags - These are what I would like to use, but I would need a way to mass-migrate multiple keywords into tags from tens of thousands of assets. All of my tags associated with assets I'm imported attach to keyword metadata, and Dropbox doesn't seem to have an option to import that metadata to tags. If there's no tool to accomplish something like that, then the tag feature might as well not exist because adding the 50,000+ tags across 10k assets is not feasible.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey Calam, can you let us know which Dropbox plan you have?

    Also, what types of files are you looking to search terms for?

    You can find the supported file types for the full-text search feature here (FAQs section).

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