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Forum Discussion
"Something went wrong" error page - what can I do to access my files?
i usually upload weekly voice tracks onto my dropbox account and they get deleted weekly and replaced weekly so no space is taken.
today i tried to get on that page and instead there was a purple target graphic and under it this is what it said:
Error
Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our status page to see if there is a known incident, our help center and forums for help, or head back to home.
not sure what to do.
5 Replies
- Hannah
Dropbox Community Moderator
Hey Leslie Webster, sorry to see you're having this issue.
Have you tried accessing your Dropbox account from a different browser or a private browsing/incognito window, to see if that helps?
Let me know what you find.
ok thanks for the reply. is there a browser you recommend more than the other?
- Hannah
No worries, Leslie!
Our website works best on the two most recent versions of:
- Chrome
- Firefox
- Microsoft Edge
- Safari
I hope this helps!
well praise God! i tried on chrome and it works!
not sure what the deal is with safari but i'm glad chrome was the solution.
- Hannah
Happy to hear that, Leslie!
If you need anything else, let us know.
Have a wonderful day!
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