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"There was an error downloading your file" message online. And the app hasn't synced for 9 days.
As of today I have been unable to download a file from Dropbox onto my PC. I've also noticed that the Desktop app hasn't synced in 9 days.
This issue is occurring on 2 different PCs and on different browsers. Windows 10 and 11. It keeps saying there was an error downloading your file.
3 Replies
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- Mark
Super User II
What does Dropbox say if you mouse over its icon on the status bar?
Tried a restart?
- Megan
Dropbox Community Moderator
Hey Steve_H, thanks for posting here!
Just wanted to jump in here, and check if you're still facing the same issue.
What is the size of the file you're getting this error for? Also, do you notice this behavior when trying to download a specific file or with all of them?
Also, would you mind clarifying the app's current syncing status, and version that you're using?
Keep me posted, and we'll take it from there!
- Megan
Hey Steve_H, I hope you're doing well!
Just following up to check if you had a chance to review my last message.
If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.
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