Unresponsive download button in Safari

Thanks for bringing this to our attention, grafikermc.

Have you tried downloading files using a different browser or a private browsing window, to see if you get a different behavior?

Let me know what you find.

I can download it when I open it in different browsers. For this reason, I deleted the Safari browser's cache files etc. but it did not work.

Thanks for checking, grafikermc.

Have you uninstalled and reinstalled Safari, to see if it helps?

Also, which version of Safari are you using?

Safari Version 18.4 (20621.1.13.11.3)

HI grafikermc, just for confirmation, can you try using private browsing without any extensions running in Safari to see if this helps?

Yes, I tried it now but it still doesn't work.

Hey grafikermc let me jump in here too! 

As a last step, have you tried restoring Safari to its factory settings? Connecting to it through a different network might also work.

If this doesn't work, let me know and I'll open up a ticket on my end for you. Thanks

Hi Megan, I noticed that when I select a folder it starts downloading as a .zip file, but when I select just one file (.psd, .pdf etc.) it doesn't start downloading.

I just sent you an email, I'll see you there grafikermc! 

I did not receive any email.