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coreyoneill's avatar
coreyoneill
New member | Level 2
9 months ago

Video files being cut short after downloading them from Dropbox

Sometimes when I download video files from Dropbox, it only downloads a portion of the video, and cuts short at the end. Anyone else run into this? I only noticed this happening this year.

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey coreyoneill, thanks for posting here today! 

     

    Is it safe to assume you're downloading content using our website? If not, feel free to clarify more. 

     

    Do you use a specific browser, and if yes; have you tried using a different one, to see if the behavior remains the same there? Feel free to let me know the size of these files too. 

     

    Let me know more, and we'll take it from there! 

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