Video transcript is not working, it just loads indefinitely.

Hi selinnova, welcome to our Community!

Does that happen with all of your files, or a specific one? Out of curiosity, what is the file type and the size of the file?

Let me know more, and we'll take it from there!

it happens with all of my files + shared files. The file type is video and the size is changing but videos are max 15mins long. 

Hi from me too, selinnova! Are you using video transcripts on Dropbox Replay, by any chance? Or are you using our video transcript feature on the Dropbox website instead?

If you haven’t tried this already, can you test the feature via an incognito window on your browser too, and let me know if it works now?

I'm using Dropbox website, Dropbox Replay is a paid membership, but the website is giving transcripts as free.

I've tried an incognito window too, it stays the same. 

Hey selinnova, the case might need to be escalated to our specialized team.

Can I send you an email, in order for us to have a closer look into this?

Yes please 🙏

Hello, I have the same problem.

I already tried using edge, chrome, firefox.. nothing to do, it loads indefinitely.

Someone can help me?

Sorry to hear that, Paola84.

Can you try to clear your browser's cache and see if that makes any difference?

Make sure to try a private browsing/incognito window as well.

Let us know what you find.

Can someone please help me? It's a bit urgent for me and I still do not have any solution 🙏

I just emailed you, selinnova! I'll see you there. :)