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AlSisc's avatar
AlSisc
New member | Level 2
3 years ago

Video won’t play on Xbox app

I just downloaded Dropbox on my Xbox and I am unable to play a video that I am trying to watch.

As soon as I press “open” or “open with” it tries loading for 1 second and then nothing happens.

I even tried upgrading the storage on my Dropbox but that didn’t seem to help.

Also it says “no preview available”

Any suggestions?

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1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi AlSisc, happy Monday, I hope you're doing well!

     

    What happens when you try to preview a different video, using your Xbox? Does it work then?

     

    Also, what is the type of the particular video you're trying to watch?

     

    Keep me posted, and we'll take it from there!

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