We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Videos are choppy when I upload or download from Dropbox
Hi all,
When I upload videos I've taken on my phone to Dropbox, they're completely choppy when I play them back in my synced Windows folder. When I play them back on Dropbox web version they're okay, but when I download them from there, they're choppy again.
They seem to be okay when I open them with Photos, but not Media Player. Regardless, if I then upload to Canva, they're choppy, and I need to be able to edit them specifically in Canva.
I desperately need a solution. I've seen that other people have had this problem too but I can't see any solutions offered. I'm viewing them as MP4 files.
Thanks,
Jules
7 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
Hi there jules_moradi - sorry to hear you're having issues with this.
Have you tried using another media player or downloading and installing a codec pack for your media players on your computer?
Does it happen with only one video, some or all? How are you uploading them to your account in the first place?
Let us know more and we'll take it from there, Jules.
Hi Walter,
This happens to most but not all videos I upload. To upload them, I'm sharing them from Google Photos on my Google Pixel, to Dropbox.
If the video uploads choppy, it shows regardless of which media player I'm using on my laptop (a Surface Pro). I don't know what a codec pack is - can you recommend something? Or are there settings on my camera app that would prevent this?
Thanks,
Jules
- Jay
Hi jules_moradi, could you try uploading files directly created on your camera app to Dropbox via the Dropbox mobile app, instead of sharing via a third party app to see if this helps?
I have the same issue with video uploaded from the dropbox app on my Google S21 ultra.
- Hannah
Hey Jennifer S.9, sorry to hear that you're having this issue.
Can you describe the exact steps you're following to upload the video to your Dropbox account?
Does the video play correctly on the Dropbox website and app?
I still haven't been able to find a solution to this. I am uploading files from my phone directly to Dropbox via the Dropbox mobile app as suggested by a Dropbox staff member Jay. It doesn't matter which phone I'm using - Samsung or Google Pixel. This is a frustrating problem.
- Walter
Thank you for the update jules_moradi - I'm sorry to hear that you're still experiencing this issue.
To clarify, when you upload files directly via the Dropbox mobile app, are you using the (+) button or the automatic camera uploads feature? Additionally, does the issue persist if you upload the files via a web browser instead?
I'd also appreciate it if you could provide the current OS version of your device and the version of the Dropbox mobile app you're using.
Any additional information is more than welcome.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
