Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester  here!

Forum Discussion

Quickstep22's avatar
Quickstep22
New member | Level 2
2 years ago
Solved

Videos do play but without image on Mac

All my videos play with sound only on my apple computers. On iphone they play correctly, on a Win10 Computer too. But both older (Mac mini) and younger (Mac Book Pro, OS 12.7) Mac play sound only. How can I fix it?

desktop
Mac
Preview
View
Web
  • Hannah's avatar
    Hannah
    2 years ago

    Sorry to hear about this, Quickstep22.

     

    Can you let us know where you're having this issue?

     

    Is it on the Dropbox website or the local Dropbox folder on your computer?

     

    If it's the website, can you try a different browser or a private browsing window, to see if that helps?

     

    Let me know how it goes!

2 Replies

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear about this, Quickstep22.

     

    Can you let us know where you're having this issue?

     

    Is it on the Dropbox website or the local Dropbox folder on your computer?

     

    If it's the website, can you try a different browser or a private browsing window, to see if that helps?

     

    Let me know how it goes!

  • Quickstep22's avatar
    Quickstep22
    New member | Level 2
    2 years ago

    Dear Hannah

    I am really surprised - with Google Chrome, videos run without any problems, even in non-private mode. Seems to be a Safari Problem. So I have a workaround - many thanks!!! And happy new year!!! 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!