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cgbessellieu's avatar
cgbessellieu
New member | Level 1
7 months ago

We can't download a 60GB video file, as the download stops midway on the website.

I'm having issues with downloading 60+GB video files for a client (who pays for a 5TB Dropbox standard account).

1) Dropbox seems to be throttling my download at 5mb/s. And 2) the download has been stopping mid way randomly, leaving an incomplete file (using Chrome).

Speedtest for my ISP shows I can get up to 40mb/s download.

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7 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi cgbessellieu - sorry to hear you're having issues with this.

    Can you please clear your browser's cache and/or try another browser or an incognito window with no extensions or plugins running and let us know if you get the same results?

    If you do, you can also reboot your computer and internet router.

    In any case, please keep us posted. 

    Thanks!

  • cgbessellieu's avatar
    cgbessellieu
    New member | Level 1
    7 months ago

    Will do. I'm trying Safari now, currently throttling at 6mb/s, but no dropouts so far.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

     Thanks for the update cgbessellieu - let us know if anything else comes up. 

  • cgbessellieu's avatar
    cgbessellieu
    New member | Level 1
    7 months ago

    I cleared cache and am going to try Chrome incognito now.

    Walterupdate: failed on Chrome incognito as well. :-(

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