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LADTM's avatar
LADTM
New member | Level 2
10 months ago

All my files are gone after updating my Mac OS

Just upgraded to Mac OS Sonoma 14.6.1 and all of Dropbox folders and files are gone online and on my computer. WTF? Help!

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hi LADTM, thanks for bringing this to our attention.

     

    Could you clarify what you're seeing in Finder? Is the Dropbox folder located in the CloudStorage folder?

     

    Do you see any deleted files on the Dropbox site?

     

    This will help me to assist further!

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