Forum Discussion

LADTM's avatar
LADTM
New member | Level 2
2 years ago

All my files are gone after updating my Mac OS

Just upgraded to Mac OS Sonoma 14.6.1 and all of Dropbox folders and files are gone online and on my computer. WTF? Help!

desktop
Dropbox Basic
Mac
restore

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LADTM, thanks for bringing this to our attention.

     

    Could you clarify what you're seeing in Finder? Is the Dropbox folder located in the CloudStorage folder?

     

    Do you see any deleted files on the Dropbox site?

     

    This will help me to assist further!

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!