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PixmaStar's avatar
PixmaStar
New member | Level 2
23 days ago

Can't copy or move online-only files to my computer's Desktop

Yesterday I uploaded files to my profile from another device and the upload was fast and successful. However, today, when I try to copy these files (the size of the folder with files is 300-400 MB), there is an endless copying without moving the copy loading bar

10 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Hey PixmaStar - sorry to hear you're having issues with this.

    From what I gather you must be using a web browser to do this - right? 

    If  that's so, have you tried clearing your browser's cache and/or using another browser?

    Keep us posted! 

  • PixmaStar's avatar
    PixmaStar
    New member | Level 2
    23 days ago

    Thank you for your reply!

    I hasten to inform you that I use the application installed on the device through which I previously added files, and the application installed on the device through which I am trying to download

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    I see, so you're referring to the Dropbox desktop app or the Dropbox mobile application instead PixmaStar?

    Can you send us a screenshot of the loading bar you mentioned to have a visual too? 

  • PixmaStar's avatar
    PixmaStar
    New member | Level 2
    23 days ago

    Translation from Russian to English:

    In the system tray: Updated
    In the application: All files are updated

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    So everything seems to be fine on the Dropbox app and your files in the Dropbox folder should already be synced PixmaStar 

    What is the exact issue that you're facing at the moment? 

  • PixmaStar's avatar
    PixmaStar
    New member | Level 2
    23 days ago

    (Windows) Now when I try to copy a folder with files (folder size 300-400 MB) there is no copying progress when copying. Copying progress is 0% and does not advance.

    However, if I copy a folder on a MacOS device, copying occurs in 20-30 seconds

  • PixmaStar's avatar
    PixmaStar
    New member | Level 2
    23 days ago

    I probably found a problem. I have several folders in my account, but they have different status (there is a status with a green checkmark and there is a status with a cloud). When I try to copy a folder that has a status (green checkmark), then copying occurs without problems, but when I try to copy a folder with a status (cloud), copying does not occur.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Oh, I see now, thanks for the additional details and clarifications PixmaStar  

    What you mention is actually expected when it comes to online-only files, as they'd need to be made available offline on your computer before they can be copied or moved to your computer's Desktop (or any other) folder. 

    For more information on the syncing icons and their meanings, you can take a look at this Help Center article

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