Take Your Search Game to the Next Level with Dropbox Dash 🚀✨ Curious how it works? Ask us here!
Forum Discussion
Dropbox app is disappearing from my Mac repeatedly, why?
I have been using Dropbox for years without any problems at all. However it has disappeared from my Mac 5 or 6 times in the last month and there is no logical reason why - it just goes. I then have to re-download the app. Any idea why and how this can be stopped?
I began a thread on this last week and had one response from Dropbox asking a question that I answered but I never heard back. Not good. I need some assistance with this please!
7 Replies
- Jay
Dropbox Staff
Hi chrisbreen, thanks for bringing this to our attention.
If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?
Keep me updated with any progress.
Jay - I followed the advance install as you suggested. Dropbox remained on my laptop for a few days more, but has disappeared again. Please can you assist - it makes Dropbox completely pointless.
Hey chrisbreen,
If the advanced reinstall didn’t fix it, try checking a few things. First, head to System Preferences > Security & Privacy > Privacy. Make sure Dropbox has access under Full Disk Access and Automation. This can help ensure Dropbox is able to run properly.
Next, check System Preferences > Users & Groups > Login Items and make sure Dropbox is set to start when your Mac boots up. This should prevent it from disappearing unexpectedly.
If you’re running low on storage, Dropbox might not have enough room to sync or stay active. Try clearing up some space and see if that helps.
Finally, make sure your macOS is up to date by going to System Preferences > Software Update. Sometimes, older versions of macOS can cause compatibility issues with Dropbox.
