Dropbox search is broken and it doesn't show the correct results.

It seems like DropBox is 100% a useless service. Going back over 5 years, DropBox staff seems to repeat "OuR engineers are looking into it :-D" which seems transparently like a lie. Either that or they have the MOST INCOMPETENT DEVELOPMENT TEAM I've ever encountered with a modern service. I came here today after frustrations with GoogleDrive (which still exist), but at least GoogleDrive allows you to search file names. Good God. 

Here are bullet point suggestions, since DropBox seems to be pretty incompetent and I'm not sure they have great reading comprehension/critical thinking skills:

• BASIC FUNCTIONALITY IS BROKEN
• YOUR STAFF RESPONSES MAKE THE SITUATION WORSE BY PRETENDING THERE'S A FIX.
• YOU ARE AN EMBARRASSMENT OF A COMPANY.
• DO BETTER OR BE NOTHING.

Greg M. J. wrote:

I have screen-grab proof of all of the above, if it helps to see. 

I realise I could be really clutching at straws here, but, are you a paid user as that impacts search ability? 

In regards to the above I'd suggest logging a ticket with support via http://www.dropbox.com/support and adding the links to the files AND the screenshots as well so Dropbox see it.

I’ve been a Dropbox customer for years. Love it. Use it every day. 
Since their stupid “improvement” to allow web only files (something I will never do as I want my own hard drive copy as well), I can no longer search reliably. 
I’m a librarian. I use search 50 times a day. Dropbox is now useless. 
I’m looking for a different cloud product to switch to.

After complaining, I took your advice to submit a support request. 
That failed too! Got message saying to try again later. WTF is gappening? Dropbox went from a premier service to junk in one week. Time to switch services. Vote with our money.

Hey SirRoke, thanks for posting here, and let me jump in to help!

When did you first notice this behavior? Also, do you happen to have any screenshots in order for me to have a visual? 

Keep in mind that Support isn't available during the weekends, that's why you might be having trouble reaching them. If you have a paid plan, you might want to try again now.

Keep me posted, and we'll take it from there!

Sorry to see that you're having issues submitting a help request to our support team, SirRoke.

Can you use a different browser to see if that helps, please?

I tried Safari on my iPad Pro previously and it let me get to the Support page, but just balked at taking my comments when I tried to submit it. 
So, doing as you suggested, I used Chrome just now to try and get to the Dropbox Support page and got the attached screenshot. I don’t use the other two browsers. I am using the current most up to date versions of Safari and Chrome on my iPad.
‘So much for helpful support.

Hey SirRoke. I’d like to ask a few more details on the issue you’re having while using file search. We can then log a ticket for you instead, if necessary.

If you don’t mind, can you post a screenshot of what you see on your end here, so that I can take a look? 

Also, as Mark mentioned above, do you happen to be on a paid Dropbox subscription? I’d like to check whether you’re using full-text search or not.

Yes, I have a paid subscription. It keeps saying Searching and never finds or stops.

Whereas the next search works fine. Same words that don’t work always don’t work.