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The Butler's avatar
The Butler
Explorer | Level 3
5 months ago

Editing a PDF form on the Dropbox website shrinks field length as you zoom in

I have an issue with a PDF form (that I didn't create) that allows you to enter text to fill the visible space but if you zoom in, that length reduces until at say 400% it will only allow 4 characters but a full name at 100%.

It works fine in Adobe Reader allowing the same amount of characters regardless of zoom, typing until you hit the end of the field box.

In Drop box the font matches the document as you scale it, but the field length appears to be incorrectly constrained by a physical length instead of one that scales with the % selected.

I've tried on a couple of machines but I don't have a creator handy to make a doc with a visible field only (I guess to enable no clipping of info when printed) to see if it happens with something I made rather than just their document.

I'm guessing the document has something like "Scroll long Text" disabled for the fields.
I'm also guessing that possibly Dropbox's internal PDF Editor is restraining the text entry to a length at 100% regardless of the actual view %. (I'm simply opening the document from within Dropbox with the EDIT options available to the file.)

I'm using Chrome via Win10 machines.

[I'm a rusty ex Dell cert, Fujitsu, EDS IT Tech from Y2k, back when the web gave all answers, not all adverts.    Tip of the day... Did you know you can SHAME AI like Copilot into giving a better answer... just ask if that was the best it could do when using it... I'm betting its A CPU time per question that comes up with the 'I can't be bothered answering that one right now']

5 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi there The Butler - sorry to hear you're having issues with this.

    Could you please clear your browser's cache and try another browser (preferably with no extensions or plugins running) and let me know if you get the same results?

    If you do, I'd appreciate a screenshot too.

    Thank you.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey The Butler, just circling back here to see if you saw our last reply. 

    If you still need any help feel free to reach out with the information we requested. 

    If this was solved, let us know what worked for you!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey wwwillliammm - sorry to hear about this.

    Can you please clear your browser's cache and/or try another browser, preferably with no extensions or plugins running, and let us know if you get the same results? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey wwwillliammm! Did Walter’s suggestion help with the issue you were having perhaps?

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