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Trikuta_Infotech's avatar
Trikuta_Infotech
New member | Level 2
2 months ago

Error opening and editing any file saved in a shared folder.

When we try to open the file it pop up with the error saying attached screenshot for better understanding.

After logout and login still the same, we uninstall and install the dropbox app still the same error.

Final we remove the users permission from share folder and then later we added the shared folder.

 

 

desktop
edit
Windows

1 Reply

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi there, Trikuta_Infotech, welcome to our Community.

    Can you please clarify the state of the files when you try to open them?

    Meaning, are they set to "available offline" or "online-only"?

    If they're online-only, please right click on them and choose to make them available offline; does it help?

    Keep me posted.

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