Take Your Search Game to the Next Level with Dropbox Dash  🚀✨ Curious how it works? Ask us here! 

Forum Discussion

Trikuta_Infotech's avatar
Trikuta_Infotech
New member | Level 2
31 days ago

Error opening and editing any file saved in a shared folder.

When we try to open the file it pop up with the error saying attached screenshot for better understanding.

After logout and login still the same, we uninstall and install the dropbox app still the same error.

Final we remove the users permission from share folder and then later we added the shared folder.

 

 

desktop
edit
Windows

1 Reply

Sort By
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    31 days ago

    Hi there, Trikuta_Infotech, welcome to our Community.

    Can you please clarify the state of the files when you try to open them?

    Meaning, are they set to "available offline" or "online-only"?

    If they're online-only, please right click on them and choose to make them available offline; does it help?

    Keep me posted.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!