We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

PG40's avatar
PG40
Explorer | Level 4
3 years ago
Solved

Finding downloaded photos

Help! A few years ago I paid a photographer to send me photos to my Dropbox. We set it all up and I believed that I downloaded them. When I went to my laptop the photos were not there so I came back to drop box. The photos are nowhere. I cannot get back in touch with the photographer but the pictures are invaluable. Does anyone have an idea of how I can possibly find them? Or what I can do? Thanks

  • If thats all that those links show then the photos were never added to this account unless they were in a Shared folder (which the other person 'owns' and can remove). 

     

    Unfortunately there isnt going to be a way of recovering via Dropbox so you'll need to ask the photographer for help. 

4 Replies

Replies have been turned off for this discussion
  • PG40's avatar
    PG40
    Explorer | Level 4
    3 years ago
    And thank you for responding so swiftly btw! Thanks both links that you have sent show the one file that I was using as a test
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago

    If thats all that those links show then the photos were never added to this account unless they were in a Shared folder (which the other person 'owns' and can remove). 

     

    Unfortunately there isnt going to be a way of recovering via Dropbox so you'll need to ask the photographer for help. 

  • PG40's avatar
    PG40
    Explorer | Level 4
    3 years ago
    Thank you so much I think you may be right and that the photographer may have removed but I have no means to contact him. I have to take a loss I suppose. Such a shame. Thank you again.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!