Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Grl4Sprt's avatar
Grl4Sprt
New member | Level 1
9 months ago

"Folder is in use" error when trying to move a folder out of the Dropbox folder

I moved a LARGE file to my Dropbox so my boss could work from it for the weekend - soon learned this was a bad idea because of how long it took to upload.  Now, I would like to move it back to just my local computer but it keeps telling me folder is in use.

I have tried to "Quit" the Dropbox app and do it, thinking this would solve any "Sync pending" issues.  I have also restarted computer (multiple times) thinking it would work.

How can I make this happen?

Windows 10 - Dropbox App is installed (218.4.4348)

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Thanks for bringing this to our attention, Grl4Sprt.

    Is it possible that some kind of third party app is accessing files in that folder, resulting in this error?

    Can you restart the computer and try again?

    Keep me posted with the results.

  • Grl4Sprt's avatar
    Grl4Sprt
    New member | Level 1
    9 months ago

    I don't know what the 3rd party app would be.  Do you have any common ones that seem to cause problems?  I will restart again, but have done multiple times.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey Grl4Sprt! If you quit the Dropbox app and the issue persisted, then I also believe that this has to do with a third-party app.

    However, I’m afraid we can’t provide much info on that; you’ll need to check what apps are running in the background when you receive this error message.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!