We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
Guggas
6 months agoNew member | Level 1
I cancelled my team plan and now I can't access any of my files
I had a dropbox business account for 3 users for several years. I closed the business and cancelled the dropbox subscription in march 2024. I thought i would be able to have access to the files after I stopped paying for the subscription because my Dropbox folder was on my C: drive of my computers, but i would lose the sharing capability. Well turns out most of my files were or are now set to “cloud only” or something like that and i cant access them on my c: drive. My old business account reverted to a basic, non paid account but i dont see any of my old files on that account. I still have all the old folders of my old dropbox account on my c drive but the files are in accessible.
is there any way to get these files back?
4 Replies
- Mark6 months ago
Super User II
Are the files still on www.dropbox.com/home ? What happens if you change the files to 'Available Offline' ?
- Guggas6 months agoNew member | Level 1
No, when i login online it shows my account as a personal account and its bare. No folders or files there.
- Hannah6 months ago
Dropbox Community Moderator
Sorry to hear about this, Guggas.
When was the last time you accessed your account and your files?
Is it possible that you're currently signed in to a different account than the one that was part of the Business team?
- Mark6 months ago
Super User II
Guggas wrote:
No folders or files there.
Nothing at www.dropbox.com/events ?
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!