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Forum Discussion

Caleb C.1's avatar
Caleb C.1
New member | Level 1
6 months ago

I can't remove a PNG file that was shared with me via a phishing email.

I can't make it go away.  Dropbox won't respond to my emails or do anything about it.  I will need to move to a different cloud service if I can't resolve this due to work policies.
Any suggestions?

9 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    I’m sorry to hear about this, Caleb C.1.

    Can you send me your ticket number here? I’d like to locate your support request in our system and take a look. 

    Other than that, I'd like a screenshot of what you see on your Dropbox account when trying to delete the file in question.

    Keep me posted.

  • Caleb C.1's avatar
    Caleb C.1
    New member | Level 1
    6 months ago

    I don't have a ticket number.  I don't know how to obtain one.  I reported the issue via the help center link "report an issue" several times over the past week.
    As you can see from the screenshot, there are no options for deleting or removing it from my account.  It says it is shared by Autumn Faust.

     

  • Caleb C.1's avatar
    Caleb C.1
    New member | Level 1
    6 months ago

    So, I found where to email Dropbox.  It's not easy to find that link.  A simple "contact us" on the main page would be a big help in that regard.
    Ticket #:
    24589297

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Thanks for updating me, Caleb! On your first screenshot, there’s a little square at the top left part of the photo you were seeing; can you please click on that square to select the photo and let me know if the “Delete” button appears then?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hmm, I see. Can you send me one more full screenshot of the options that appear when selecting the image? I’d like to have a look and see what else we can try after that.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi Caleb C.1, is the file visible on this page on your account? Are you able to remove it from there?

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