We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Alexander B.13
7 months agoNew member | Level 2
I deleted my "Recent" folder on my Mac, and then emptied the trash.
I made the mistake of deleting my "recent" folder on my Mac. Then I emptied the trash. I lost all of the files I had used in the last 3 months or so. The local Mac store can't find them. I am still within my 30 days, but I can't figure out what to do. (If I deleted that that, you know I am not a sophisticated user. If it is possible to get them back, I will need step by step instructions.
AB.
1 Reply
Replies have been turned off for this discussion
- Megan7 months ago
Dropbox Community Moderator
Hey Alexander B.13, sorry to hear about that!
Let's see what we can find about this together.
There are a couple of pages I'm going to need you to check, and see if you can find and possibly recover your content there.
The first one would be your deleted files page. Feel free to have a closer look, and inspect if there are any files that you should restore.
Another page would be your events page. It will give you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders.
If you see a deletion event that you want to reinstate, you can click on it. Provided the content is recoverable, you should see a blue hyperlink on the top, right part of the page that'd allow you to recover your files.
And lastly, in case you deleted any shared folders please take a look at your shared tab online.
I'd love to know what you find there. Thanks!
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!