We Want to Hear From You! What Do You Want to See on the Community? Tell us here!
Forum Discussion
kittichai p.
11 months agoNew member | Level 2
I was hit by a ransomware attack, how can I recover my files?
what should i do?
my data was stolen
it's only the text file said "
All data from your dropbox has been stolen.
Please contact [removed] to get all your data back.
3 Replies
- Mark11 months ago
Super User II
Have you tried restoring previous versions? https://help.dropbox.com/delete-restore/recover-deleted-files-folders
- kittichai p.11 months agoNew member | Level 2
hi mark, thanks for ur reply, but we saw 30days recovery option yesterday, but today it was gone
- Mark11 months ago
Super User II
Unfortunately if its over 30 days then there is no option to recover via Dropbox.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
Need More Support
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!