Forum Discussion

RM10's avatar
RM10
New member | Level 2
2 months ago

Missing videos and photos from my Dropbox account

I have a lot of videos and photos that they are not showing in my dropbox roll from years ago, specially before 2015.

i am very worried because they are family videos and photos very important for us.

what happened ? How can I see them? 

  • martini's avatar
    martini
    New member | Level 2

    ,y videos and photos of my family has been delete it or missing from my account please need help urgent

  • FinnOliver's avatar
    FinnOliver
    Explorer | Level 3

    Check the deleted files section and make sure syncing’s working!!

    • xenographicx's avatar
      xenographicx
      New member | Level 2

      Since i am missing 14  years of photos, I beg to differ wih you. NO ONE told Dropbox to delete them. (Just another user commenting here)

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II
        xenographicx wrote:

        NO ONE told Dropbox to delete them. (Just another user commenting here)

        They have to. Either because they were dragged out of the folder to another location by accident or deleted on one device thinking it didn't replicate to another. 

        The other possibility is that people forget they were over quota and so things didnt upload (Dropbox does show errors on that, but people ignore).