My account was closed, but I already paid for my subscription. What is happening?

Hey Bmtrader, sorry to hear about that. 

Let's see what we can find about this together.

You mentioned that your account was closed, can you give me some additional info about this? 

Do you get any errors when trying to sign into your Dropbox account? Is it possible that you're talking about your plan being downgraded? 

If you have an open ticket with our Support team, feel free to let me know the number in order for me to locate it on our system.

Keep me posted! 

Hoi Megan,

this is my email.

[email removed as per Community Guidelines]

HI MEGAN,

i didnt get any errors i only saw that my account is now 2GB instead of 2 TB. I got the following message from dropbox:

"We have received a chargeback notification for the Plus account registered with the email address [email removed as per Community Guidelines]. As a result of the chargeback, your account has been downgraded to Dropbox Basic.

To continue using Plus, please upgrade your account using the button below".

The chargeback they speak about is not from the 119.88 euros for the 2TBs but that was from an extra service wich i dont wanted after all. The chargeback was an amount of 36 euros and some cents.  So my payment of 119,88 is still payed and i still want the 2TB to stay.

I had a former mail but thats gone. 

I hope you understand my English because im Dutch :)

Kind regards

Bart

i

Hey Bmtrader I went through our system, and it looks that you have a few ticket numbers with our Support team.

Have you tried replying back to the existing one you're referring to? 

I'm suggesting this route, because Support would have more advanced tools, and account-visibility that we don't have on our end, in order to assist.

I find my ticket nr.

https://www.dropbox.com/support/ticket/24940535

Thanks for that Bmtrader!

I've updated your ticket, and an agent will be with you as soon as possible. 

Thank you for your patience, hang tight!