My colleague and I can no longer see our shared files. Can we recover them?

Thanks for your post, Awais! Let’s have a look into this. 

If I got it right, you were sharing a folder with your colleague and now you can’t see it anymore, or the files that were saved inside. Correct?

Aside from your Deleted files page, did both of you check your Shared tab and Events page?

If not, please have a look and let me know what you find.

Keep me posted.

Nancy​ , Thanks for the instant reply.

Me and my collegue we both cant see the folder and files in it. In simple words it just vanished. 

I tried seeing the activity, recently deleted folder, shared tab and delete history but still got nothing :( 

Thanks for updating me too, Awais! Which Dropbox platform were you previously using to access this folder (www.dropbox.com, the desktop app, or the mobile app)?  

If you use the search bar on www.dropbox.com to search for the folder, or the files within, do you get any results? Feel free to send me a screenshot of what you see.

Nancy​  I have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

in addition is there any helpline that I can call and explain the situation. I cant afford to loose that folder please

Awais wrote:

have been using both desktop app and dropbox.com (to check if files are loaded). Unfortunately I tried to search and still cant find anything

Is there anybody else in the share? Have you asked them if it is still around?

Mark​ it was shared between me and my collegue but he cant find it either.

Awais, regarding your previous request, phone support is currently available to paid Dropbox teams.

Out of curiosity though, can you check your Dropbox email address (including your spam folder) and let me know if you got any emails from Dropbox there? If your folder was deleted for some reason, then it’s quite possible you’ve received an email notification about it.

Let me know, if you can find something this way.

Nancy​ I checked my email as you suggested and did find a notification from Dropbox about the folder deletion(it had ended up in my spam folder). I was on a break during that period and unfortunately missed the notification at the time. I was wondering if there’s any way you could assist me in recovering the folder or guide me further on how to proceed with restoring it. I will really appreciate your guidance on this as this folder has really important work details which I cant afford to loose 😞

HI Awais , how long ago were the files deleted from your account approximately?

Was it more than 30 days ago, or more than 180 days ago?

Jay​ the folder/files got removed on 16th June 2025 which is 2 days before.