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Paul Lost Files's avatar
Paul Lost Files
New member | Level 1
6 months ago

My folders and files dissappeared

I have not used Dropbox for sometime. I logged on today and found that virtually all of my folders and files had disappeared. Please help. DB's chatbot was unhelpful.

Thank you.  

restore

1 Reply

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Paul Lost Files - sorry to hear about this.

    When you say you didn't use Dropbox for some time now, how long has it been since you last signed into your account?

    If you made sure that you're looking at the correct Dropbox account, could you have a look at your events page and let us know if you see any signs of your missing files there? 

    This is the place where all uploads, edits, and deletions are normally logged so it should give you a hint. 

    Let us know of any updates. 

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