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Terry P.'s avatar
Terry P.
Collaborator | Level 10
2 years ago
Solved

Text Editor no longer usable free in Files App

Suddenly have this major problem: I cannot work on text files in my iPad FILES app. Can't open, move, copy, whatever. I get the messages shown in the attached screenshots. I sure don't want to pay £50 a year to be able to work with downloaded text files. I had always (many years?) assumed this was a built-in facility, but looks like it's a commercial 'extension' of some sort called Text Editor + ?

 

 

edit
Error Messages
iOS
Mobile
Tablet
  • Terry P.'s avatar
    Terry P.
    2 years ago

    Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

    https://discussions.apple.com/thread/255463882?sortBy=best

    But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

     

    Terry, UK

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Terry P., thanks for reaching out to the Dropbox Community.

     

    This looks like it's coming from your OS and not Dropbox.

     

    Do you only see these pop-ups when trying to edit .txt files in Dropbox? How about other locations in the files app?

     

    Keep me posted.

  • Terry P.'s avatar
    Terry P.
    Collaborator | Level 10
    2 years ago

    Thanks Hannah, I think you're right. I get the same behaviour in all the FILES app locations. I also posted identical request in the Apple iPad forum:

    https://discussions.apple.com/thread/255463882?sortBy=best

    But posted here partly because I wasn't 100% sure I could rule out Dropbox but also hoping other Dropbox users who also have iPads could advise if they had same issue.

     

    Terry, UK

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the update, Terry!

     

    Hopefully, this will get resolved for you the soonest possible.

     

    If you need anything else, please let us know!

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