Forum Discussion

Dan68's avatar
Dan68
Explorer | Level 3
2 years ago

The operation can't be completed because ".Trash" needs to be downloaded

I see the above error when I try to delete a file in my Dropbox folder.

But there is no such (hidden) file or folder in my Dropbox that I could download. And there seem to be no sync issues.

Does anyone have an idea what might be going on?

macOS 11.7.10

Dropbox v213.4.4597

Best wishes,

Daniel

5 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Dan68 - thanks for posting on our Community and sorry to hear about this.

    Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

    In the meantime, you should be able to delete your files through the website directly.

    Let us know of any updates, Daniel!

  • Dan68's avatar
    Dan68
    Explorer | Level 3
    2 years ago

    I guess I am supposed to upload a screenshot using the "Attachment" (paper clip) button? Unfortunately, nothing happens when I click the button.

    Anyway, the dialog contains exaclty the phrase of the subject line (it's a quote).

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Could you maybe try copying and pasting it inside your reply box instead then Dan68

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Dan68, could you try deleting the cache folder on your device?

     

    Additionally, have you enabled the viewing of hidden files on your machine? There are some guides on the internet on how to enable this feature on Mac OS.

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