We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Dan68
2 years agoExplorer | Level 3
The operation can't be completed because ".Trash" needs to be downloaded
I see the above error when I try to delete a file in my Dropbox folder.
But there is no such (hidden) file or folder in my Dropbox that I could download. And there seem to be no sync issues.
Does anyone have an idea what might be going on?
macOS 11.7.10
Dropbox v213.4.4597
Best wishes,
Daniel
5 Replies
- Walter2 years ago
Dropbox Community Moderator
Hey Dan68 - thanks for posting on our Community and sorry to hear about this.
Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?
In the meantime, you should be able to delete your files through the website directly.
Let us know of any updates, Daniel!
- Dan682 years agoExplorer | Level 3
I guess I am supposed to upload a screenshot using the "Attachment" (paper clip) button? Unfortunately, nothing happens when I click the button.
Anyway, the dialog contains exaclty the phrase of the subject line (it's a quote).
- Walter2 years ago
Dropbox Community Moderator
Could you maybe try copying and pasting it inside your reply box instead then Dan68?
- Dan682 years agoExplorer | Level 3
Walter, thanks for the quick reply. Here is the screenshot:
- Jay2 years ago
Dropbox Community Moderator
Hi Dan68, could you try deleting the cache folder on your device?
Additionally, have you enabled the viewing of hidden files on your machine? There are some guides on the internet on how to enable this feature on Mac OS.
About Delete, edit, and organize
Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!